See RETURNS section for details of how to return goods to us. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. You should return goods to us in their original packaging, wherever possible, within 14 days.
You must take reasonable care of the goods and not use them.
You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website or call 03 within a period of 14 days beginning on the day after the day you receive your goods. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, toiletries and cosmetics where the seal has been broken or pierced jewellery items. Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Purchases from Victoria's Secret, including transactions on your nextpay or Directory Card in-store will be charged the day the goods are dispatched/purchased in-store.
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Following formation of the contract, we will continue to own any goods ordered until we receive payment in full from you, even though the goods may have already been delivered to you. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. For a full list of exceptions to items you can return please see under the heading EXCEPTIONS TO THE RETURNS POLICY. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. Until the goods are dispatched the order may not be accepted by us, or may be cancelled by you. A contract is not formed at the point in time that payment has been taken from you by us, nor at the point in time that you receive an email from us acknowledging receipt of your order. Your order for goods is accepted and a contract is formed when we despatch the goods you have ordered and not before.
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